A remote
dispatch center

Increase the performance of your
security team

With a proven track record of achievements

we’ve successfully built and operated Remote Dispatch Centers for four clients in the USA. In the first year of operation, we implemented three Remote Dispatch Center solutions, driving significant business expansion. Our cost-saving initiatives have optimized operational efficiency, resulting in substantial savings in the operational costs for our clients.

We understand that businesses require more than just solutions; they need a reliable ally committed to their growth journey. That’s precisely who we are – a dependable team poised to add tangible value to your operations.

Why choose us

Seamless communication

Emergency response
within 2 minutes

Value for money

Save costs up to 50%

Transparent accountability

Expertise & efficient

Flexibility

Scale up operations as business grows

Some of our key clients

Testimonials

ServiQore's virtual resourcing services have been instrumental in streamlining our operations. Their team seamlessly integrated with ours, providing exceptional support and contributing to significant cost savings. Their commitment to excellence and responsiveness exceeded our expectations. We're thrilled with the results and look forward to continuing our partnership.
- Sarah Johnson
Manager, ABC Enterprises
Working with ServiQore has been an absolute game-changer for our business. Their expertise in digital marketing helped us triple our online visibility within just a few months. The team's dedication and strategic approach truly set them apart. We're grateful for their partnership and highly recommend their services.
- John Smith
CEO, XYZ Corporation
We've been working with ServiQore for over a year now, and the results speak for themselves. Their cost-saving initiatives have helped us optimize operational efficiency and redirect resources towards growth initiatives. Their commitment to our success is evident in everything they do. ServiQore has truly become an indispensable partner in our journey towards business expansion.
- Mark Davis
Founder, PQR Ventures

Ready to elevate your security services to the next level?
Partner with serviqore

FAQ

A Remote Security Dispatch Center is a centralized facility equipped with smart technologies and seasoned professionals who monitor activities and reports of security guards form all job sites and communicate to ensure security operations run seamlessly.

Outsourcing security monitoring to a Remote Security Dispatch Center offers several benefits:

  • Enhanced Efficiency: By leveraging specialized expertise and technology, a Remote Security Dispatch Center can efficiently monitor security activities and incidents, allowing for quick identification and response to incidents.
  • Round-the-Clock Monitoring: Our Remote Security Dispatch Center operate 24/7, providing continuous monitoring guards activities and reports. This ensures that security is maintained around the clock, even during non-business hours or holidays.
  • Access to Smart Technology: Remote Security Dispatch Center is equipped with state-of-the-art security guard monitoring tools, including video surveillance, intrusion detection systems, and alarm monitoring software, allowing for more effective and comprehensive security monitoring than traditional on-site security personnel.
  • Seamless Coordination: We operate as centralized hubs for coordinating security operations, facilitating seamless communication and collaboration between security personnel, clients, and emergency responders.
  • Cost-Effectiveness: Outsourcing security monitoring to Serviqore can be more cost-effective than maintaining an in-house security team. By leveraging our flexible scalability and the seasoned dispatch team, we offer high-quality security monitoring services that offer substantial saving on the cost of managing Dispatch Centre on-shore.

 

Overall, outsourcing security monitoring to a Remote Security Dispatch Center provides businesses with peace of mind, knowing that security personnel are being monitored by trained professionals using smart technology, around the clock, and at a cost-effective price point.

The Remote Security Dispatch Center may operate differently according to post orders and protocol. However, Serviqore follows the following steps in order to ensure Post Orders being followed 100%

Step 1:  Identifying and assessing risks and ways to minimize them

Step 2:  Documenting Post Orders and Protocols

Step 3:  Maintain Guards Scheduling, Reports and Communications to ensure Post Orders being followed

Step 4:  Incident Response and Documentation

Step 5:  Regular Training for Operational Improvements

The Remote Security Dispatch Center is equipped to handle a wide range of security incidents efficiently and effectively. Some common types of security incidents that our dispatch center can manage include:

  • Emergency Situations such as Fire and Flood as well as Medical emergencies
  • Alarms: Verifying the situation and appropriate escalations to stake holders as needed
  • Unauthorized Access such as Intrusions and Trespasses
  • Suspicious Activities
  • Theft
  • Vandalism
  • Parking Violations and Vehicle Towing and etc.
The Remote Security Dispatch Center employs a proactive and systematic approach to respond to security incidents promptly and effectively. Our response process includes the following steps: Identification and Verification: When an incident is reported, our trained personnel immediately assess the situation and verify the nature and severity of the incident using advanced monitoring technology and communication systems. Escalations: Based on the assessment, our remote dispatch center coordinates the dispatch of appropriate resources according to protocols, including security guards, emergency responders, or law enforcement personnel, towing companies to the location of the incident. Communication and Coordination: Throughout the incident response process, our dispatch center maintains constant communication with all parties involved, including security personnel on the ground, clients, emergency services, and other stakeholders. This ensures a coordinated and cohesive response effort. Monitoring and Follow-Up: Our dispatch center continues to monitor the situation closely, providing real-time updates and support to on-site personnel as needed. After the incident has been resolved, we conduct thorough follow-up procedures, including documentation of actions taken. Documentation and Reporting: All incidents are meticulously documented, including details of the incident, response actions, and outcomes. This documentation serves as valuable information for post-incident analysis and reporting to clients and regulatory authorities as required. By adhering to this structured incident response process, the Remote Security Dispatch Center ensures swift, efficient, and coordinated responses to security incidents, ultimately enhancing the safety and security of our clients’ premises and personnel.

The Remote Security Dispatch Center prioritizes the privacy and confidentiality of all data under its management. To ensure data privacy, we employ several measures:

Access Controls: Access to sensitive data within the dispatch center is restricted to authorized personnel only. We implement robust access controls, including user authentication mechanisms and role-based permissions, to ensure that only authorized individuals have access to specific data based on their roles and responsibilities.

Physical Security: Our dispatch center is equipped with physical security measures, such as secure facilities, surveillance cameras, and access control systems, to prevent unauthorized access to data storage facilities and infrastructure.

Training and Awareness: Our staff undergo regular training and awareness programs on data privacy and security best practices. This ensures that all personnel are aware of their responsibilities in safeguarding data privacy and understand the importance of maintaining confidentiality.

Data Minimization: We practice data minimization by collecting and storing only the minimum amount of data necessary to fulfill our operational requirements. Unnecessary data is securely disposed of or anonymized to minimize the risk of unauthorized access or misuse.

By implementing these measures, the Remote Security Dispatch Center is committed to upholding the highest standards of data privacy and security, providing our clients with confidence in the protection of their sensitive information.